For Clinics, Hospitals, Private Practices & Tele health Providers

24/7 Patient Support

Being available to your patients is important. Being available to your patients 24/7 is crucial – especially for those urgent after hours calls. Instead of making your patients leave a voicemail for a return call the next day, let them talk to a live voice! Whether you need 24/7 service, seasonal service for open enrollments or busy times, after hours service for a small medical office, or are just using SAS as rollover support to your in-house center, we’ll customize our service to

Professional Representation

Since your call center is an extension of your business, it’s important that they maintain the same level of professionalism your patients are used to receiving, otherwise your practice will suffer. Our 300+ operators are all professionally trained and excel in providing amazing customer support to enhance the patient experience. Whether your company is a medical office, government organization, or somewhere in between – live operator support is essential to better patient care.

Cost Effective

Our healthcare call center service is both reliable and affordable. With over 15 pricing packages to choose from in our shared operator pool and dedicated agent programs, and a system that monitors your call volume to ensure you are on the most cost-effective plan, you never have to worry about over-paying for service. Efficiency is key and we’ll work with you to develop a program to help you achieve the ideal utilization of our healthcare call center services to maintain your level of patient care while reducing

Expand your healthcare coverage to 24 hours a day, 365 days a year.

More than just answering simple phone calls, our operators can run emergency or drug recall hotlines, follow nurse triage guidelines, qualify leads for pharma reps, handle email and live chat applications, and more – and all while maintaining adherence to medical/healthcare industry regulations. Whether you utilize dedicated agents or a shared agent pool, your patients and web clients will always be greeted by a friendly, professional operator, trained to achieve optimal results in every transaction.

The Situation

You manage a busy healthcare clinic or private practice, and as patient demand grows, so do the calls and appointment requests. During peak hours or after closing, your front desk can't keep up—calls go to voicemail, follow-ups are delayed, and patients feel ignored. This not only affects patient trust but also results in missed appointments and lost revenue.

The solution

With Consultiqa Mergers, you get reliable, HIPAA-aware support agents who handle overflow and after-hours calls with care and professionalism. We schedule appointments directly into your system, answer patient questions, and ensure urgent concerns are flagged—so your patients feel heard and cared for, even when your staff is unavailable. The result: higher satisfaction, better patient retention, and a growing, well-managed practice.

Expand your healthcare coverage to 24 hours a day, 365 days a year.

You hire to field all of your overflow and after hours calls. With the ability to schedule appointments right on your calendar, the callers that would have normally hung up once they reached voicemail are now scheduled in for new consultations. In addition, since you now have a reliable service answering calls after hours, your current patients are at ease knowing they can get in touch with their doctor in the event of an emergency. As a result, your ratings and business have gone up.

  • Real-time appointment setting, rescheduling, and cancellations
  • Industry-specific virtual assistant services
  • Priority slots for urgent or follow-up cases
  • Reminders sent via call, SMS, or email (based on your preferences)

Value to Clients:
Reduces front-desk workload, improves time-slot utilization, and enhances patient satisfaction with quick, friendly service.

Billing and insurance verification support

Our support agents assist patients with billing-related queries and work with your billing software or third-party processors to:

  • Verify insurance eligibility and coverage details before appointments
  • Collect co-pay information and explain out-of-pocket costs
  • Address billing questions and escalate complex cases to your internal team
  • Assist in claims follow-up and document submission

Value to Clients:
Minimizes claim denials and delays, reduces billing errors, and increases revenue cycle efficiency.

Follow-up reminders & no-show recovery

We implement a systemized approach to reduce no-shows and increase re-bookings by:

  • Sending proactive reminders (calls, SMS, or emails) for upcoming appointments
  • Contacting patients who missed appointments to reschedule
  • Tracking patient responses and updating scheduling systems accordingly
  • Offering care coordination support for chronic or long-term patients

Value to Clients:
Improves patient compliance and continuity of care, increases appointment attendance rates, and maximizes clinic revenue.

Inbound queries and medical hotline services

Our inbound medical support line handles general inquiries, appointment requests, and routing to the appropriate department. We cover:

  • First-level support for FAQs, directions, services, and policies
  • Message-taking and urgent call triaging
  • Scheduling and information forwarding to appropriate staff
  • 24/7 live agent availability or after-hours voicemail callback options

Value to Clients:
Ensures patients always speak to a real person, improves trust, and reduces missed business from unanswered calls.

HIPAA-compliant call handling

We strictly adhere to HIPAA (Health Insurance Portability and Accountability Act) guidelines to ensure full compliance and patient confidentiality. Our protocols include:

  • Secure call recording and monitoring (with encryption)
  • Agent training in HIPAA rules and PHI (Protected Health Information) handling
  • No unauthorized disclosure of patient data
  • Secure transmission of messages, faxes, and emails

Value to Clients:
Protects your reputation and ensures regulatory compliance, giving peace of mind to you and your patients.

Why It Matters:
Reduce administrative burden on your staff while improving patient satisfaction and appointment adherence.

Frequently Asked Questions (FAQs)

We work with a wide range of healthcare practices including private clinics, dental offices, mental health professionals, physiotherapy centers, diagnostic labs, and specialty care providers. Whether you’re a solo practitioner or a multi-location group, we tailor our support to your operations.

Yes. Our healthcare support agents receive specialized training in medical terminology, appointment protocols, insurance handling, and patient privacy guidelines. This ensures accurate, professional communication with patients and staff.

We strictly follow HIPAA-compliant protocols to ensure patient data is protected at all times. Our systems are secure, and our agents are trained to handle sensitive information with the utmost confidentiality and discretion.

Absolutely. We integrate with most major calendar tools and EMR systems. Our agents can schedule, cancel, and reschedule appointments in real time, reducing administrative burden on your staff.

Absolutely. We integrate with most major calendar tools and EMR systems. Our agents can schedule, cancel, and reschedule appointments in real time, reducing administrative burden on your staff.

We provide 24/7/365 support, including after-hours, weekends, and holidays. This ensures your patients can reach a live representative even when your office is closed.

Yes. We offer proactive appointment reminders, follow-up calls, and no-show recovery outreach to help maximize your schedule efficiency and reduce lost revenue.

Yes. We provide bilingual agents (English + regional languages) upon request, which is especially useful in diverse communities where language access enhances patient satisfaction and communication.

We offer front-desk level support, including insurance eligibility checks, documentation support, and basic billing FAQs. Complex billing issues can be routed to your in-house billing team if needed.

Depending on the complexity of the services and integrations needed, we can go live within 3–7 business days. Our onboarding team works closely with your practice to ensure a smooth transition.

Not at all. We offer flexible plans with no long-term commitments. You can scale up or down as needed, and we’re always here to grow with you.

Custom Solutions Available

Need a bespoke process, language support, or integrated CRM solution? We’ll design a dedicated team and workflow just for you. Every client engagement begins with a discovery session to map your needs to the right talent and tools.

Flexible Pricing. Reliable People. Real Results.

Whether you need one virtual assistant or a full-scale support team, we’ve got you covered.

Available 24/7 Globally
info@consultiqamergers.com

Healthcare Call Center Services

Care Smarter. Operate Securely. Support Compassionately. At Consultiqa Mergers LLP, we help healthcare providers, clinics, hospitals, and telehealth platforms optimize patient engagement, streamline administrative operations, and maintain compliance — all through reliable, scalable backend support. We serve global healthcare networks, private practices, diagnostic labs, pharmacy chains, and insurance platforms with tailored solutions.
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