- Order status updates, tracking info & WISMO support
- Shipment coordination (DHL, FedEx, Aramex, Blue Dart, Royal Mail, etc.)
- Late delivery escalations
- Cross-border shipping queries
- Handling bulk or subscription orders
Value to You:
Improved post-purchase experience, reduced cancellations, and lower support volume for your internal team.
- Multilingual agents (English, Hindi, Spanish, Arabic, French, more)
- Platform-native chat support (e.g., Gorgias, Tidio, Intercom)
- Social inbox management (IG, FB, WhatsApp, TikTok)
- Email ticketing with SLAs
- Voice support with global toll-free or local lines
Value to You:
Build trust with global shoppers and reduce negative reviews and returns.
- Initiating returns/exchanges in your system
- Coordinating with regional warehouses and carriers
- Issuing refunds per policy and marketplace rules
- Managing cross-border returns
- Escalating unresolved issues gracefully
Value to You:
Higher customer retention, brand loyalty, and fewer chargebacks globally.
- Buyer message handling & A-to-Z claims
- Performance metrics monitoring
- Dispute and cancellation support
- Product Q&A moderation
- Review monitoring and seller rating management
Value to You:
Protected seller reputation, better customer feedback, and fewer penalties.
- SEO-optimized listings in multiple languages
- Image editing, variation setup, and spec formatting
- Price localization and currency tagging
- Tag/category syncing across Shopify, Amazon, and marketplaces
- Removing duplicates and inactive SKUs
Value to You:
Boosts product discoverability and minimizes cart abandonment internationally.
- CRM entry, tagging, and cleanup (HubSpot, Zoho, Salesforce)
- Support ticket categorization and notes
- Payment tracking logs (Stripe, Razorpay, PayPal, etc.)
- Customer segmentation for marketing
- Inventory and supplier follow-ups
Value to You:
Increases operational visibility, reduces admin overhead, and supports growth.
We offer 24/7 e-commerce support across North America, Europe, Asia-Pacific, the Middle East, and Africa. Our agents are trained in cultural nuance and localized communication styles.
Yes. We provide support in English, Spanish, French, Arabic, Hindi, German, Portuguese, and more. Language-specific support is available based on your target market.
Absolutely. We are experienced in handling international return workflows, including carrier tracking, warehouse coordination, and platform-compliant refund issuance.
We support all major global platforms and marketplaces including:
Shopify, WooCommerce, Magento, BigCommerce, Amazon, Flipkart, Meesho, Etsy, eBay, Noon, Zalando, Shopee, Lazada, and more.
Yes. We work with Gorgias, Zendesk, Intercom, Freshdesk, Zoho Desk, Klaviyo, Mailchimp, HubSpot, ShipStation, and other CRMs or order management tools.
We comply with GDPR, CCPA, and PCI-DSS standards where applicable. Data handling is done through secure portals, and all staff are trained on data protection. NDAs and platform-specific permissions are standard.
We operate on a 24/7 model, with team coverage for EST, PST, GMT, CET, IST, and UAE time zones. Our agents are distributed across global hubs to ensure continuous service.
Yes. We provide support for international shipping policies, import/export fees, customs delays, and tax-related inquiries. We coordinate with logistics partners for real-time updates.
Yes. We provide temporary or long-term scaling solutions for events like Black Friday, Singles’ Day, Diwali, Ramadan, Boxing Day, and Amazon Prime Day — across any region.
Just contact us at info@consultiqamergers.com and we’ll set up a free consultation call to understand your brand, platforms, volumes, and support needs. From there, we build a tailored team and workflow for your e-commerce business.
Whether you’re selling to shoppers in New York, Dubai, Berlin, Mumbai, or Sydney — Consultiqa Mergers LLP keeps your storefront responsive, your customers satisfied, and your operations running 24/7.
📧 Contact us today: info@consultiqamergers.com
🌎 Serving clients worldwide. Reliable. Scalable. Affordable.